Warranty Information

Dukers Refrigeration provides comprehensive warranty coverage for all our commercial refrigeration equipment. Our warranty ensures your investment is protected and your business operations continue smoothly.

Standard Warranty Terms

• 2-Year Parts & Labor Warranty, 5-Year Compressor Warranty (Including back bar and glass door merchandisers)
• 3-Year Parts & Labor Warranty, 5-Year Compressor Warranty (All Stainless Products)

What's Covered

• Manufacturing defects
• Component failures under normal use
• Electrical system malfunctions
• Refrigeration system issues

What's Not Covered

• Damage from misuse or abuse
• Normal wear and tear
• Damage from power surges
• Modifications not authorized by Dukers
• Damage from improper installation

Official Warranty Documents

For complete details, please see the official warranty policies:

• Stainless Steel Refrigeration Warranty
• Glass Door Merchandiser & Back Bar Warranty

Filing a Warranty Claim

To file a warranty claim, please contact our customer service team with:

• Model and serial number
• Date of purchase
• Description of the issue
• Photos of the problem (if applicable)

Contact Information

For warranty claims and support:

Phone: 1-800-DUKERS-1
Email: warranty@dukersrefrigeration.com
Hours: Monday-Friday, 8:00 AM - 5:00 PM EST